The Influence of Online Public Access Catalogue (OPAC) Usage on Library User Satisfaction at the Purwakarta Regency Library

Taufiqurrohman; Abubakar Umar; Kasja Eki Waluyo

doi:10.31943/afkarjournal.v9i4.2480

Authors

Taufiqurrohman Manajemen Pendidikan Islam, Universitas Singaperbangsa Karawang
Abubakar Umar Manajemen Pendidikan Islam, Universitas Singaperbangsa Karawang
Kasja Eki Waluyo Manajemen Pendidikan Islam, Universitas Singaperbangsa Karawang

DOI:

https://doi.org/10.31943/afkarjournal.v9i4.2480

Keywords:

OPAC, User Satisfaction, SPSS, Digital Services

Abstract

This research is motivated by the current state of development at the Purwakarta Regency Library, a regional library that has implemented a digital automation system with computers to provide services, particularly the available catalog system. This presented an intriguing opportunity to conduct research related to user satisfaction among visitors to the Purwakarta Regency Library. The study aims to describe the extent of the influence of Online Public Access Catalogue (OPAC) services on user satisfaction at the Purwakarta Regency Library, to identify the impact of OPAC services on user satisfaction, and to determine the overall effect of using OPAC services on user satisfaction. Therefore, the main objective of this research is to ascertain the magnitude of the influence of OPAC usage on the level of user satisfaction, specifically by examining the extent of satisfaction, the impact, and the influence of OPAC on library users. This study employed a quantitative approach with a survey method, using accidental sampling for sample selection. Data analysis was performed using descriptive statistics, normality tests, linearity tests, simple linear regression analysis, determination tests, and t-tests. Primary data, collected through questionnaires, was distributed at the Purwakarta Regional Library to 64 respondents. The data was then analyzed using SPSS version 27. The findings indicate a correlation of 0.623 between OPAC usage and user satisfaction. The simple linear regression equation was 9.678, with a regression coefficient of 0.739, signifying that a one-unit increase in OPAC usage variable is associated with a 0.739-unit increase in user satisfaction. Furthermore, the t-test result was 9.378, which is greater than the critical t-table value. Thus, a better implemented OPAC system leads to higher levels of user comfort and satisfaction with library services. The researchers contribute by participating in OPAC service development, suggesting that comprehensive development, training, and socialization of OPAC are crucial to support the creation of effective and efficient library services in Purwakarta Regency.

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